Supplier Management Learning Opportunities Sept 25-26, 2008 
Hilton Garden Inn, Kimberly

ASQ's Customer-Supplier Division is pleased to bring two of its most popular courses to the Fox Valley during the week of September 22, 2008. Quality Audits for Improved Supplier Performance and Supplier Certification: The Quality Link in Supply Chain Management are both 1-day courses, which will be offered on back-to-back days in Kimberly on September 25th and 26th in the Van Asten Room at the Hilton Garden Inn. While each class has a different emphasis, they are very complementary in their approach to supply chain management.
 

Quality Audits for Improved Supplier Performance is taught by Dennis Arter. Topics addressed in this 1-day course include:

Audit Support to Purchasing Your Audit System Preparing to Audit Fieldwork Reporting Results Follow up

Supplier Certification: The Quality Link in Supply Chain Management is taught by Richard Gould. Topics addressed in this 1-day course include:

Introduction and Definitions Specifications What about ISO & Clones? Choosing Suppliers The Players Supplier Performance Measurement

September 25 - 8am - 5pm
Quality Audits for Improved Supplier Performance is a one-day seminar designed for management, professional and technical personnel who want to improve supplier relations. It is a basic course. No previous knowledge of auditing or quality systems is required (or even assumed). The instruction applies to any management system (ISO 9001, FDA, military, automotive, etc.). Buyers and purchasing agents will find the information quite beneficial. Those preparing for the Certified Quality Auditor exam will enjoy the review.

The seminar begins by exploring how product and service requirements are defined and accepted. This becomes the basis for subsequent audits. Then, the process of an effective supplier audit is presented step by step. Upon completion of the seminar, you will understand the difference between inspection, compliance audit, and per-formance audit. This seminar emphasizes supplier partnerships and the performance (value-added) audit.

Dennis R. Arter is a consultant and author of Quality Audits for Improved Performance. He was part of the team that developed the Certified Quality Auditor program way back in 1988. He is an ASQ Fellow and former member of the ASQ Board of Directors. He is active in the Customer-Supplier Division and was co-chair of the Third China-America Quality Conference held in Shanghai in September, 2004. Dennis can be reached at dennis@auditguy.net.

September 26 - 8am - 5pm
Supplier Certification: The Quality Link in Supply Chain Management is a one-day “hands-on” seminar designed for Quality & Materials management, along with professional and technical, personnel who want to improve Quality and customer-supplier relationships in their companies. It is a basic course. No previous knowledge of Supplier Certification is required (or even assumed). The instruction can apply to Customer-Supplier relationships in any and all industries, large or small. Purchasing, commodity team members, and supply chain management professionals will also find the information quite beneficial and are encouraged to attend. Interactive exercises are used to reinforce the material being discussed.

The seminar begins by defining the supply chain and “certification”. It then explores how product and service requirements are defined and accepted as well as the impact of Quality Management System standards. Team members and their responsibilities in the supplier selection and certification process are discussed. Certification agreements and ongoing supplier performance measurements (supplier “report cards”) are covered.

Dick Gould is a Fellow and Director of ASQ, as well as an ASQ-Certified Manager of Quality/Organizational Excellence, Quality Engineer, and Quality Auditor. He is a charter member and past-chair of the Customer-Supplier Division of ASQ. He is a speaker and author at the international, national, and local levels. Dick can be reached at Dick@DickGouldCSP.com.

Registration:
The fee is $400 per participant per class. You may deduct $75 per registration for registrations completed by August 22 or for three or more from the same company any time! Register for both seminars and save $150 per registrant! Fee includes lunch, course notes and a copy of Quality Audits for Improved Performance and/or Supplier Certification. For more information; to download a brochure; or, to register for the course, please visit www.asq.org/cs/courses.

Registration starts at 7:30 a.m. Each presentation will start at 8:00 a.m. and finish at 5:00 p.m. with one hour for lunch. A certificate of completion for 0.8 ASQ Recertification Units will be provided to each participant.

Directions to the Hilton Garden Inn:
Take hwy 41 to hwy 441. Take the CR-CE (College Avenue) exit. Go east 0.4 miles. Turn left on Eisenhower Drive. End at 720 Eisenhower Drive.

The program meeting will take place immediately following the Quality Auditing course.