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Thank you to Brain Schauf for finding a
different kind of venue for our exercise on Voice of the Customer (VOC).
At the February Program Meeting, Brian reminded us that listening to the
customer leads to improved satisfaction overall and increasing customer
loyalty. Rather than waiting for complaints (which are opportunities to
improve), actively seek the customer’s opinion. The survey is a com mon
tool that can yield a valuable understanding of the customer’s
perception. Quality of our service or product is not established by the
raw materials we include or our effort, but by customer determined
usability and their willingness to pay for it. Be steadfast and listen
to your customers.
Your Section’s leadership team is
interested in your opinion also, so soon you will have the opportunity
to share your thoughts with the Board through our annual Member Survey.
As an incentive the Board authorized a participation prize. Please share
your thoughts and ideas. Ron Jochimsen, ASQ#1206 Section Chair |
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Glen Thielke, Moraine Park Technical College, will present "Lean Enterprise Systems" for our Winnebago Section 1206 one-day spring conference at Moraine Park Technical College in Fond du Lac on Thursday, April 5, 2007 from 8:00 AM to 4:30 PM. Cost will be $200 for members and nonmembers. Conference fee includes the conference, breakfast, lunch, afternoon snack and all materials. This conference will be limited to 30 people. To assure your spot, registration information must be received by March 26, 2007! Meeting room temperatures may seem "cool" or inconsistent to some individuals. If you are more sensitive to cool temperatures, we recommend dressing in layers or bringing a sweater or jacket.
In this 8 hour overview of Lean Enterprise Systems, you will learn the basic concepts, goals, and benefits of implementing Lean in your business whether manufacturing, service or healthcare. Hands on exercises will demonstrate the key points of several Lean concepts and give you an understanding on the positive effects of waste elimination, inventory reduction and process improvement. Additionally, you will learn the steps of successfully implementing Lean in your business.
Glen Thielke joined Moraine Park Technical College in 2005 after 29 years in industry. His background includes 15 years in Quality, 10 years in Manufacturing and four years in Supply Management/International Sourcing. Glen has trained and implemented Lean Manufacturing Techniques; is a Six Sigma Master Black Belt; a Senior Member of ASQ; and an ASQ Certified Quality Engineer. He received an Associate Degree in Engine Technology from Moraine Park in 1976, his Bachelors of Industrial Management Degree from Milwaukee School of Engineering in 1984, and his Masters in Business Administration from Marquette University 1994.
- Register for the Spring Conference:
- Fill out the registration form
- Email BBerg@giddings.com or phone 920-906-2485 for more info.
- Make checks payable to: American Society for Quality - Section 1206.
- Send check with registration to:
Bruce W. Berg
Sr. Quality Engineer
Giddings & Lewis, LLC
142 Doty St
Fond du Lac, WI 54935
Directions to Moraine Park Technical College:
Take Hwy 41 to the Johnson St / WI 23 Exit (exit 99) in Fond du Lac. Turn east onto W Johnson St / WI-23 E. Go 3 miles on W Johnson Street. Turn left onto N National Ave. End at 235 N National Ave, Fond Du Lac, WI 54935-2884 The conference will be in room O-102. For a MapQuest map and directions, go to http://www.morainepark.edu/aboutus/maps-report.shtml. |
