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February 2005 Newsletter
Past
Newsletters
Printable Newsletter |
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Tours
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Would you like to help the section by sponsoring a tour at your place of business? We are always looking for new locations. Please contact
Hilda Wise at (920)
969-3627 for more details.
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Please Welcome
Our New ASQ Members!
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Mariana
Farah
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DuWayna
W. Loker
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ASQ Section 1206 Needs
You!!
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As we prepare for the next program year, we are looking for a Vice-Chair. This is an excellent opportunity to network with fellow quality professionals and develop additional leadership skills. The Vice-Chair role is a support position to the Chair and spends the year learning about the behind the scenes roles that take place to make the chapter so wonderful. After a year as Vice-Chair, you will have the opportunity as Chair, advising a terrific board of peers.
Take some time and consider this wonderful opportunity. If interested, please contact any board member. We would be happy to have you as part of our team.
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Upcoming Training
Opportunities
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| Dates |
Course
Title |
Location |
Contact |
| Feb
26, Mar 5, Mar 12 |
QC100,
200, 300, & 400 Spring Courses |
Marquette
University |
www.asqmilwaukee.org |
| Mar
2-3 |
Lean
Thinking Applied to Service |
Tampa,
FL |
www.asq.org/ed/courses
(refer to course #05137C) |
| Mar
2-3 |
Customer-Supplier
Partnerships - An Introduction |
Tampa,
FL |
www.asq.org/ed/courses
(refer to course #05141C) |
| Mar
10 |
ISO
9000/TS16949 Quality System Documentation |
D.J.
Bordini Center, FVTC, Appleton |
www.fvtc.edu/swreg |
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Go
to www.asq.org/cs/
and click on Courses for more info.
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Get Involved!
Become a Section Volunteer!
| As a section volunteer, you will:
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- enhance your leadership
skills
- increase your visibility in the quality
community
- help develop and support the quality
movement
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| Please contact section chair,
or any section 1206 board member to find out how you can contribute. |
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January 10th Dinner Meeting
Highlights
Metrics and Lean-Sigma
Performance
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After dinner speaker, Kim Debenack, Quality Manager at Plexus-Electronic Assembly, presented Metrics and Lean-Sigma performance at Plexus. His theme was a quote from Frank
Zappa, "Information is not knowledge… knowledge is not wisdom."
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First, Mr. Debanek gave an overview of Plexus including the Corporation's size, global service offerings, business sectors, niche markets, service differentiators, overall success and financial performance.
He then shared their manufacturing/quality strategies for worldwide quality systems, quality differentiators, Customer Teams and metrics methodology.
He described different data types at Plexus, sources, formats and how to convert data to "knowledge." Using the knowledge gained through data and applying that knowledge to "wisdom" based metrics, as well as aligning metrics with overall company goals and objectives was emphasized. Kim also described how to identify opportunities for improvement using "knowledge." Lean-Sigma and metrics have become the basis for continuous improvement in all business processes at Plexus.
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ANSI-ASQ Natioal
Accreditation Board to Replace ANSI-RAB NAP
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Milwaukee - The American National Standards Institute (ANSI) and the American Society for Quality (ASQ) have agreed to form a new American national accreditation body. The ANSI-ASQ National Accreditation Board (ANAB) will replace the ANSI-RAB National Accreditation Program (ANSI-RAB NAP) as of January 1, 2005.
ANAB was formed in response to the adoption of ISO/IEC 17011, Conformity assessment - General requirements for accreditation bodies accrediting conformity assessment bodies, which requires that a national accreditation body be a legal entity. The ANSI-RAB NAP
as currently structured does not meet that requirement. ANAB will also be divorced from RAB's personnel certification programs, as ISO/IEC 17011 prohibits a body from engaging in both accreditation and certification activities.
By meeting the requirements of ISO/IEC 17011, the American accreditation body will satisfy concerns within the International Accreditation Forum
(IAF), the global organization of national accreditation bodies, and remain in good standing as a signatory to the IAF multilateral recognition arrangements for both quality and environmental management systems.
Certification/registration bodies (CRBs) accredited by the ANSI-RAB NAP will automatically convert to ANAB accreditation as of January 1, 2005. ANSI-RAB NAP-accredited CRBs will receive the new ANAB accreditation mark for use with their registered clients. New certifications issued by accredited CRBs after January 1, 2005, should carry the ANAB mark. Existing certificates will be revised on the clients' existing recertification schedules.
Operations will continue to be based in Milwaukee. The agreement to create ANAB was approved by ASQ's Board of Directors on November 5, 2004, and ANSI's Executive Committee approved the pact on November 18, 2004
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Please
let ASQ know if you have recently changed contact information.
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Here's how:
- Visit http://www.asq.org
- Click on the "ASQ Membership Sign-in" button
- Login using your member number and password
- Click on the "My Account" button
- Choose the "Change work/home addresses and e-mail" option to update your information and preferences.
- If you need additional help, write to
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It's important to keep this information current, so you don't miss any newsletters or important announcements.
Please consider checking the "My Division" email preference so you may receive the section newsletter electronically to help save printing and mailing expenses for our section.
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ASQ's Each One Reach One
Program
Participate in ASQ's member-get-a-member program and share your passion for quality.
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When you promote ASQ's mission among your colleagues by recruiting new members, you share access to a wealth of opportunities for learning and knowledge exchange. Through the Each One Reach One program, you can utilize and strengthen your leadership skills, receive recognition, and win one of several prizes.
ASQ's Each One Reach One program really works - over 50% of ASQ's new members last year were referred by current members.
Recruiting Benefits You
Member recruitment allows you the opportunity to create your own network of professionals who share common interests. Recruiting new members shows your commitment to quality. You'll help your colleagues receive information they need to advance and succeed in their career. Growing our membership provides you with increased opportunities for networking and access to expertise and new ideas. And you also have the opportunity to win fabulous prizes!
Recognition
ASQ rewards individual members who become strong quality advocates and actively invite and recruit colleagues to become ASQ members. In addition to the opportunity to win fabulous prizes, you will receive a thank you postcard or e-mail when someone you sponsor becomes a new member. The Century Club Award is presented every spring to members who recruited 100 new members during their years with ASQ.
How to Recruit New Members
Recruiting new members is easy. Provide colleagues and friends with an application, or direct them online. Make sure your name and member number is added to the referral section of the application, as this will automatically enter you into the drawing.
Check out the tips for recruiting new members at http://www.asq.org/join/eoro_tips.html.
Your commitment to quality and your participation in ASQ's Each One Reach One program is appreciated.
Make sure your name and member number is added to the referral section of the application, as this will automatically enter you into the drawing. You may also download referral cards to pass along to prospective members.
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Ask Woody |
"I am a Quality Assurance Manager at a large manufacturing company. My boss recently approached me with the idea of applying for the Wisconsin Forward Award this year. No one in the company is very familiar with the Baldrige Criteria and from what I've heard, it's a pretty intense process to apply. I think my boss expects me to just write the 50-page application myself. Although we are ISO 9001:2000 certified and have a mature quality system, we lack consistent, institutionalized processes with cycles of improvement for many of the criteria (strategic planning, employee feedback, etc.) We also have very good trends, so we would score well in the results category, however we have no competitor data to compare ourselves to in many areas. The application is due July 29th. I've already read everything on the WFA website so please don't direct me there. What should I do? Please help!"
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To answer this, Woody looked to two colleagues that have a great deal of experience and passion for Baldrige/ Forward. Here are their replies:
Response from Sherry Zuhlke, a Forward examiner for three years, and after John Deere Horicon Works was awarded the Governors Award of Excellence, coordinated two Baldrige applications:
It would be a disadvantage for one person to take on the responsibility of writing the application alone. You could have a coordinator to gather and fine-tune the various writing skills, however, I would suggest breaking down the criteria into sections and get section leaders to compile and write a rough draft for their assigned section. I would set up a "training session" for those responsible for their section on what the Forward consists of, why it is important and the improvements for the company that can be found going through this process. Keep in mind, if the application is good enough to warrant a site visit - it would be expected for "areas of expertise" to be interviewed and observed.
Break down the criteria into worksheets. Take each question and break it apart into the various columns that cover the subject. This will identify weaknesses that an improvement plan can be started from.
Overall, it should be something the company strives for not as an award, but a process improvement for their business. They have to believe and support the process throughout the company or it becomes just an event.
Response from Keith Clark, a Senior Judge for Wisconsin Forward and a Baldrige
Examiner:
There are several approaches to using the Baldrige Criteria as a basis for performance improvement and building a world class business. While "jumping into the fire" and writing an application will work for some, it is not necessarily the best approach. Given the facts presented, I would recommend a three-step approach that might maximize your Baldrige experience.
| 1. Get your Leadership Team to attend one of the one-day Wisconsin Challenge seminars that are presented state wide by the Technical College System. It is a very reasonably priced read ("dirt cheap") overview of the Forward/Baldrige Criteria, and provides hands-on sessions which will help your leadership team understand and work with the Criteria. It has been my experience that a Senior Leadership directive to "Do Baldrige" without Senior Leadership understanding and commitment is a HUGE waste of time and money. |
| 2. Do an internal Self-Assessment. At the workshop (See #1 above), you will learn how to do an internal self-assessment. This is essentially a do-it-yourself check-up which uses the Criteria in a series of internal workshops designed to identify your strengths, opportunities for improvement, and generate a baseline score. It has been my experience that a good internal self-assessment will identify the major opportunities for improvement, and will set the stage for a much better, more finely tuned 50 page application. |
| 3. Apply for the Forward Award after you use the results of the internal self-assessment to do one cycle of improvement. For most companies, 1 cycle = 1 year.
However, if you are absolutely committed to applying for the Award, the best piece of advice I can give you is to set up Teams of Category Experts to write the individual sections, then have one person integrate them. Obviously, the Application itself will flow better if one person writes it. However, that approach causes you to miss a key element that is vital to improving your business-Ownership!! Let's say that I am the HR manager, and you write the material for Category 5. How much engagement am I going to have in fixing the OFI's? In my experience, not much. |
I have seen ISO work from the bottom up. I have NEVER seen Baldrige/Forward work in any manner other than top down. In a perfect world, the CEO and his/her staff would write the application.
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Got
a quality question or a problem at work you can’t solve?
How about asking an expert?
You can take
advantage of the “Ask Woody” column -- a place to ask questions,
share concerns or anything else on your mind. Email
.
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Hey Job Seekers:
ASQ's Career Center is free to all job seekers and provides you with access to the best employers and jobs in the quality industry. Go to
www.asq.org to search for jobs, post your resume, and learn about other helpful resources for advancing your career.
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Editor's
Mailbox
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Use the "Editor's Mailbox" to convey your comments, promotions, and whatever else you'd like to express with regard to the newsletter or the ASQ section. Please email newsletter editor
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